Refund requests must be made through the platform where you originally subscribed to UP Faith & Family.

Find Your Subscription Method

Please select the option below that matches how you signed up:

Amazon Prime/Fire TV

If you subscribed through Amazon, you must request your refund directly through Amazon:
https://www.primevideo.com/help?nodeId=GAEJPJ8E5TY8TTNL

Apple (iPhone, iPad, Apple TV)

If you subscribed through Apple, you must request your refund directly through Apple:
https://support.apple.com/en-us/118223

Google Play/Android

If you subscribed through the Google Play Store, submit your refund request here:
https://support.google.com/googleplay/workflow/9813244?hl=en

Roku

If you subscribed through Roku, please contact Roku support:
https://support.roku.com/contactus

Website Subscription

If you subscribed directly through our website, our support team can review your request.

Submit a request here: https://upentertainment.zendesk.com/hc/en-us/requests/new

Note: Website subscriptions are the only subscriptions that UP Faith & Family can refund directly.

Important Notes

• Refund eligibility is determined by the platform where you subscribed/Terms of Service
• UP Faith & Family cannot issue refunds for subscriptions billed through Apple, Google, Roku, or Amazon
• Processing times may vary depending on the provider