If you’re unsure who is billing your subscription, you can check your sign-up confirmation email or your bank/credit card statement to find out. This will help you know where to manage, update, or cancel your subscription.

Step 1: Check Your Bank Statement for These Billing Codes

If your statement shows any of the following, your subscription is billed directly by UP Entertainment:

• UP ENT UPFF

• UP*ENT

• UP ENT UP&F

• UP ENT GTV

• UP ENT MINNO

• UP Entertainment

What to do next:

• Manage your subscription through our Customer Portal

• Contact Support for assistance

Step 2: Look for Other Providers

Your bank statement might also show other billing providers:

Step 3: Troubleshooting if You Can’t Identify the Charge

If you don’t see a clear provider name:

1. Search your email for a subscription confirmation message

2. Check if you’ve signed up on a streaming device (e.g., Roku, Fire TV, Apple TV).

3. Contact your bank for the full merchant name and details.

4. Contact UP Entertainment Support for assistance

Why This Matters

Identifying your billing provider ensures you can:

• Update payment details

• Cancel your subscription

• Avoid duplicate charges