How do I cancel my subscription on the Website?
You can cancel your subscription by logging into your account and following these steps:
- Click on your circular profile icon in the top right corner of the screen and select 'Manage subscription.'
- From this screen, please select the right-facing arrow on Manage Subscription.
- Then select Cancel subscription, located at the bottom of the page.
- Finally, confirm the option to cancel and you are all set.
Once you cancel, you will receive an email confirmation. If you did not receive confirmation, double-check that your subscription shows as ‘Canceled’ in your settings. If you cancel, your video access will be good until the next charging cycle, but you will not be further charged.
NOTE: If you’re unable to see those options on the Purchases settings page, contact us and provide the last four digits of the card currently being charged or the email registered on the account and we’ll do a search to help you further.
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