Troubleshooting Subscription Access Issues After Resubscribing (Android)
If you are experiencing issues accessing UP Faith & Family after resubscribing through the Android app, your app may not be recognizing that you are a returning subscriber who previously set up an account through our website.
To ensure full cross-platform access, returning subscribers should resubscribe directly through our website here: UP Faith & Family Subscription Page.
Cancelling an In-App Google Play Subscription
If you recently initiated a new subscription through Google Play, you can cancel it to prevent recurring charges from Google before resubscribing on the website:
- Go to play.google.com.
- Select My Subscriptions from the menu.
- Locate UP Faith & Family and select Manage.
- Click Cancel Subscription.
Note: Uninstalling the app will not automatically cancel your subscription. You must complete the cancellation steps in your Google Play account to stop future renewals and charges.
For additional step-by-step guidance on managing Google subscriptions, please review Google's Subscription Support Guide.
Accessing Your Account Across Devices
Once you have completed your purchase directly on the website, your updated subscription credentials will allow you to log in and stream on all supported platforms, including the UP Faith & Family Android app.
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