MJ
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Activity overview
Latest activity by MJ-
MJ created an article,
I'm unable to re-subscribe
You might be having issues because the app is not recognizing that this is not your first time subscribing. You previously had a subscription and free trial through our website. Free trials are onl...
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MJ created an article,
I recently re-subscribed on my Android app and I can not access my subscription
Are you having issues accessing your subscription after you re-subscribed to UP Faith & Family? You might be experiencing issues because your Android app is not recognizing that this is not your f...
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MJ created an article,
I recently re-subscribed on my iOS app and my videos are showing locked
Are you having issues accessing your subscription after you re-subscribed to UP Faith & Family? You might be experiencing issues because your iOS app is not recognizing that this is not your first...
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MJ created an article,
Where is Bringing Up Bates Season 10?
Season 10 of Bringing up Bates is now available on UPtv. We will have the new season on UP Faith & Family at a later date. The premiere date for Season 10 of Bringing Up Bates has yet to be release...
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MJ created an article,
Where is Heartland Season 14?
Season 14 will only be available to stream in the U.S. on UP Faith & Family, which is now available. New episodes will be added weekly on Thursdays to our streaming service. For updates, be sure to...
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MJ created an article,
404 error
Typically, this error code means that you need to clear your cache, also known as cookies. To clear cookies, select the Settings or Options menu in your browser, then go to either the Privacy or H...
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MJ created an article,
How do I contact customer support?
Our team will be happy to help you. Please head over to https://upentertainment.zendesk.com/hc/en-us/requests/new and fill out a support request. Once submitted, a member of our support team will ...
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MJ created an article,
General Troubleshooting: Tizen App
Please run through some basic troubleshooting below. 1. Log out of the UP Faith & Family app, restart your device, and log back into the app. If that doesn't do the trick: 1. Exit the app, t...
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MJ created an article,
General Troubleshooting: Roku
The following solutions should help improve what you’re seeing. First, let's try these steps: ● Restart your Roku device. Sometimes this is all it takes! ● Make sure your UP Faith & Family app i...
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MJ created an article,
General Troubleshooting: Amazon Fire TV
Please run through some basic troubleshooting steps. 1. Restart the Fire Stick 2. Check to see if there are any available updates for the Fire Stick: https://www.amazon.com/gp/help/customer/d...