I recently re-subscribed on my Android app and I can not access my subscription
Are you having issues accessing your subscription after you re-subscribed to UP Faith & Family?
You might be experiencing issues because your Android app is not recognizing that this is not your first time subscribing. You previously had a subscription and free trial through our website. Free trials are only good for the first time you use our service.
In order to re-subscribe, you will need to do so again through our website here: https://my.upfaithandfamily.com/checkout/subscribe/purchase?utm_source=support&utm_medium=email&utm_campaign=expired
Since you are on a free trial period, you can cancel your current subscription and not get charged through Google Play.
Here's how to proceed:
1. Go to play.google.com.
2. On the left menu, click My subscriptions.
3. Find the subscription you want to cancel and click Manage.
4. Click Cancel Subscription.
Please note: Uninstalling the app will not automatically cancel your subscription. You will need to cancel your subscription to stop further renewals and charges. If you uninstall the UP Faith & Family app without canceling your subscription, you will still be charged.
Read more information on Google's help guide here:
Once you re-subscribe on the website, you will be able to access your subscription through all of our apps. Including your Android app.
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