To help resolve issue with the Xbox or Tizen TV app, try the following troubleshooting steps:

• Basic Refresh: Log out of the app, restart your device, and log back in to the app.
• Network Toggles: Exit the app, turn your device’s Wi-Fi off, then back on, and reopen the app.
• Check for Updates: Ensure you are running the latest version of the app by checking for any pending updates.
• Reinstall: If updating doesn't work, uninstall the app completely and download it again.
• Home Network Check: If you use home internet filtering devices (such as Disney Circle or Net Nanny), please turn them off temporarily, as they frequently cause video playback and connectivity issues.

If the problem persists after running through these steps, please submit a support ticket HERE, including the app version you are on, the device and model, and a screenshot or brief recording of the issue you encounter, if possible.