We are happy to assist you! Please accept our apologies, as this request will require support from our team, but we are working to make this feature available to you.

To contact customer support, please follow this link: How do I contact customer support? – UP Entertainment.

If you cannot remember your password and are unable to reset it because the reset emails are being sent to an address you can’t access, you will need to reach out to us to help verify your account ownership.

To ensure the process goes as smoothly as possible when contacting our support team, please include the following information in your message:

- The email address currently associated with your account (if you know it)

- The last four digits of the card you used to sign up for the subscription

- The expiration date of the card on file

- The approximate date of your last charge