UP Entertainment
Our office was closed on 2/16/26 in oberservance of President's Day.
The Support Team is working through the help queues in order received.
If you have already submitted a ticket or called and notified we will call you back,
do NOT submit another ticket or call again as this will delay us even further from getting back to you.
Thank you in advance for your patience.
For quick cancellations using our automated AI system, call (470) 447-0882
Please note that submitting multiple requests will NOT speed up resolution and may delay our response time
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Blue Skies Watch Party FAQ
Join other UP Faith & Family fans on Thursday, February 19th at the Blue Skies Premier Watch Party The watch party is a special virtual event where Heartland fans come together and watch the fan-fa...
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Blue Skies: General About Information
An uplifting mystery series with heartPremiering Thursday, February 19th on UP Faith & Family, Blue Skies is perfect for viewers looking for an engaging, feel-good drama with adventure and heart.Bl...
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How do I cancel my subscription (unsubscribe)?
We hate to see you go, but if you need to cancel your account and end your membership, all you need to do is find the device you used to subscribe with below.If you signed up within an Apple iOS or...
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Upcoming Changes to Bank/Credit Card Statements & Invoicing – Effective 10.9.25
Statement DescriptorsWe’ve listened to your feedback and are making improvements to the way charges from our services appear on your bank or credit card statements. Beginning October 9, 2025, the t...
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How to Pause Your Subscription
Pausing your subscription allows you to temporarily suspend your service for 30 days without fully canceling it. During the pause period, billing is halted, and access to content will be unavailabl...
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How to Identify Who You Signed Up With for Your Subscription
If you’re unsure who is billing your subscription, you can check your sign-up confirmation email or your bank/credit card statement to find out. This will help you know where to manage, update, or ...
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