If you subscribed to UP Faith & Family through Apple/iOS, Apple manages the billing for your subscription. Because of this, refunds must be requested directly through Apple.

UP Faith & Family Support does not have access to Apple’s billing system and cannot issue refunds for purchases made through the Apple App Store.

How to Request a Refund from Apple

1. Visit Apple’s Refund Request Page.
   

2. Sign in with the Apple ID that was used to purchase the subscription.

3. Locate the UP Faith & Family subscription charge.

4. Select the appropriate reason for your request and submit it.

Apple will review your request and notify you once a decision has been made.

Important Notes

• Refund approvals are determined solely by Apple’s App Store policies.

• Processing times may vary depending on Apple’s review process.

• If you need to cancel your subscription to prevent future charges, you will also need to do so through your Apple account.