Whether you want to stream UP Faith & Family through your Cox Contour TV receiver, on your mobile device, or via a web browser, there are several easy ways to access your favorite content.

Accessing UP Faith & Family on Cox Contour TV

You can launch and watch UP Faith & Family directly from your Cox Contour TV box using any of the following methods:

Method 1: Using the Voice Remote

1. Press and hold the Voice button on your Cox Contour remote control.
2. Clearly say one of the following commands into the remote:
   • "UP Faith & Family"
   • "Apps"
   • "Networks"
3. If prompted, select UP Faith & Family from the search results to open or subscribe to the channel.

How to Verify: The UP Faith & Family home screen or subscription portal will load on your TV.

Method 2: Accessing via the Apps Menu

1. Press the Contour button on your remote control to bring up the main menu.
2. Select Apps.
3. Scroll through the available applications to locate and select UP Faith & Family.
4. Choose Open to launch the app, or follow the on-screen prompts to subscribe if you haven't already.

How to Verify: The main screen of the UP Faith & Family application will appear, allowing you to browse available titles.

Method 3: Accessing via the On Demand Menu

1. Press the Contour button on your remote control.
2. Select On Demand.
3. Navigate to Networks and scroll through the list to find UP Faith & Family.
4. Select the network to browse available movies, shows, and series.

How to Verify: You will see the UP Faith & Family On Demand library directory.

Alternative Ways to Watch

If you are away from your TV or prefer streaming on other devices, you can watch using your Cox credentials:

• Contour App (Mobile/Tablet): Download the Cox Contour app on your mobile device or tablet. Log in with your Cox Primary User ID and password to stream in-home or on the go.
• Cox On Demand Online: Open a web browser on your computer, navigate to the Cox Watch TV portal, log in with your Cox account, and search for UP Faith & Family.

How to Verify: Video playback will successfully begin on your smartphone, tablet, or web browser.

Troubleshooting Common Issues

--Verify Active Subscription: Account Setup.

Ensure UP Faith & Family is active on your Cox bill or add-on packages. If you subscribed directly through the app on Contour, verify that the transaction completed successfully.

--Restart the Cox Contour Box: Power Cycle.

If the app fails to load or freezes, unplug the power cord from the back of your Cox Contour box, wait 30 seconds, and plug it back in. Allow the box 3 to 5 minutes to reboot completely before trying again.

--Sign Out and Re-authenticate: App Diagnostics.

If you experience playback errors on the Contour App or online portal, log out of your Cox account, clear your browser cache or app data, and log back in.

Cox Contact Information & Support

If you need direct assistance with your Cox TV subscription, billing changes, or channel access on your Contour box, contact Cox Support directly:

• Customer Service & Technical Support Phone: Call 1-800-234-3993 (Technical Support is available 24/7; Billing & Account services are available Monday–Friday 8:00 AM – 9:00 PM ET, Saturday–Sunday 9:00 AM – 8:00 PM ET).
• SMS / Text Support: Text your question or issue to 54512 for real-time mobile support.
• Live Chat & Online Support: Visit cox.com/residential/contactus.html to chat 24/7 with Oliver, the Cox Virtual Assistant, or get connected to a live support agent.
• Social Media Support: Reach out to the Cox Support team on X (formerly Twitter) at @CoxHelp.