If you are ear you are having issues with your LG TV. To help resolve this, please try the following troubleshooting steps:

1. Restart your LG TV device. Sometimes this is all it takes!
2. Sign out of the app and back in.
3. Check for any available updates for your LG TV system: press the Settings button on your remote, go to All Settings > Support > Software Update > Check for Updates.
4. Try uninstalling and reinstalling the app.
5. Reset your network connection - Unplug the power to your modem and router, then plug back in, let it power up, and try loading our app once again
6. If you have any internet filtering devices for your home (such as Disney Circle or Net Nanny), please turn these off as they can cause issues with video playback or connectivity.
7. Try switching to a web browser to test if the same behavior occurs

Hopefully, this will resolve the issue. If not, please submit a support ticket HERE with the following information so we can escalate this to a specialist for further review:

1. An image of your device diagnostics, which can be found by going to the settings of your app and then selecting Help > Diagnostics
2. A screenshot or a screen recording of the issue that you've described