Customer Support Hours

Our Customer Support team is available during the following hours (Eastern Time):

• Monday – Friday: 8:00 AM – 9:00 PM
• Saturday: 9:00 AM – 6:00 PM
• Sunday: 10:00 AM – 7:00 PM

Our AI Agent is available to help right away with many common questions and issues. At this time, we do not offer live phone transfers directly to support agents. If the AI Agent is unable to resolve your issue, your request will be sent to our support team and a representative will return your call as soon as possible.  Calls are returned in the order they are received.

In some cases, a support agent may contact you via email instead, so please ensure your email address is included with your request.

To help us respond as quickly as possible please avoid leaving multiple voicemails or submitting multiple tickets, as duplicate requests can delay our response.