Occasionally we receive checks or money orders from customers by mail.  We do accept these payments as they are infrequent. Upon receipt, all mailed payments are processed by the finance team and applied to the appropriate account by the support team in a timely manner. Below are the instructions on what to do.

Steps to Process a Mail-In Payment

1. Notate the name of the customer and any other personal identification information (PII) that is included on the check/money order and/or letter if one accompanied it.  You will need this information to look the customer up in ChargeBee to document the payment

   *Note: If you cannot identify the customer, you will need to return the payment by mail to the address it was sent from with a note explaining that we need more information, such as their email address, to be able to process it

2. If the mail was originally given to you before it was opened, bring the check/money order to anyone on the finance team.  They will redirect you to the appropriate person who will then take the form of payment and process it
3. Log into Chargebee and locate the customers subscription

If the invoice has been generated

• Click into the invoice that is due
• Click on "Record Payment"
• Enter the required information
• Change the next billing date to reflect when the payment is paid through

If the invoice has not been generated

• Click into the invoice that is due
• Click on "Record an Offline Payment"
• Enter the required information
• Change the next billing date to reflect when the payment is paid through