Running into issues using your UP Faith & Family iOS or Android app? Please try the troubleshooting steps below.

1. Log out of the UP Faith & Family app

2. Restart your device
3. Log back into the UP Faith & Family app

If that does not resolve the issue:

1. Exit the app UP Faith & Family app
2. Turn your device’s Wi-Fi off then on
3. Open the UP Faith & Family app again
4. Check if there is an update for the UP Faith & Family app (via the iTunes App Store or Google Play Store).

If updating your app does not resolve the issue:

1. Try uninstalling the UP Faith & Family app and downloading it again
2. Also, make sure your device's OS version is compatible with our app:
   • For iOS, the OS version must be 0 or higher.

If these troubleshooting steps do not work, please reach out to our support team. They will be happy to further investigate your issue for you.