If you have a question about Minno or need assistance, please note that support for Minno services is handled directly by Minno-not by our team.

Visit the Minno Help Center

For answers to frequently asked questions, please visit the Minno Help Center and search for your topic.

If you’re unable to find what you need, you can contact the Minno Support Team directly using the options below.

Questions About the Minno Kids App or Service

Please email: support@gominno.com

To help Minno resolve your issue quickly, please include:

• The email address associated with your Minno account
• The device and operating system you’re using
• A detailed description of the issue
• Any troubleshooting steps you’ve already tried

Account or Billing Questions (UP Faith & Family + Minno Bundles)

Please submit a support request through Minno’s designated support form.

Questions About the Minno Store or Orders

Please email: shop@gominno.com

If contacting Minno about an order, include:

• Your order number (if available)
• Details about the issue you’re experiencing

The Minno Support Team will respond to you directly. Their typical support hours are Monday–Friday, 9am–5pm CST, and responses are generally provided within 24 hours.

Thank you for your understanding!