I added UP Faith & Family, but I’m not seeing the channel
The availability of certain channels in an Extra can vary depending on which base service you subscribe to. To make sure you should be receiving a channel:
- Confirm your service(s) in the SLING app by selecting Settings, then Account. You’ll see your current subscription(s) listed on the page
- Visit the Service Optimizer and search for your channel to make sure it’s available with the base service + Extra combination you’re currently subscribed to
- Service Optimizer >
- If the channel isn’t available with your current base + Extra subscription (and you still want to see it), follow the steps for Changing Your Base Service above
If you have the correct subscription and you’re still not seeing the channel, try the following:
- Give it a few minutes: Most subscription additions take place within a few seconds, but can take up to 10 minutes for channels to be added
- Relaunch the SLING app: The app may just need to refresh
- If you’re still not seeing your channel, try troubleshooting the issue by going here
Comments
0 comments
Please sign in to leave a comment.