Dre Barnes

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Activity overview

Latest activity by Dre Barnes
  • Dre Barnes created an article,

    I subscribed on Roku but can't access the content

    Welcome to UP Faith & Family! If you already have an active subscription purchased via the Roku channel, the UP Faith & Family app will first attempt to link your purchase from Roku to an account o...

  • Dre Barnes created an article,

    I subscribed via Amazon Fire TV but can't access the content

    Welcome to UP Faith & Family! If you purchased a subscription via Amazon Fire TV, the UP Faith & Family app will attempt to log you in using your Amazon account and connect your purchase to an acco...

  • Dre Barnes created an article,

    Accessing subtitles

    Turning on subtitles/closed captioning varies slightly depending on how you are watching videos. Note that subtitles may not be available on all videos so if you do not see the options described be...

  • Dre Barnes created an article,

    How do I edit My List on Xbox?

    In the UP Faith & Family app, navigate to a video that you want to add to or remove from My List. Press the Y key. Select the My List button. A checkmark on the button will indicate it is on My L...

  • Dre Barnes created an article,

    Taxes and VAT

    Beginning September 1, 2020, depending on your location, we will be collecting local tax or VAT as part of your purchase. Below are some common questions you may have regarding tax collection: Whi...

  • Dre Barnes created an article,

    How do I access My List on Xbox?

    My List and Continue Watching videos can be accessed through the Library page. From the Browse page: Press B on the controller to go back, Then select Library from the menu. You will then see bot...

  • Dre Barnes created an article,

    How do I watch videos in order?

    To view your favorite UP Faith & Family series in order, you must head to the Collection first. Here is how: Desktop Browsers Go to your browser https://my.upfaithandfamily.com/ Click the Search o...

  • Dre Barnes created an article,

    Reduce buffering while watching via the Android app

    Experiencing buffering or simply want to reduce the amount of data or bandwidth required to watch? You can reduce the video quality used by default in the UP Faith & Family app.   Please follow the...

  • Dre Barnes created an article,

    Reduce buffering while watching on iOS app

    Experiencing buffering or simply want to reduce the amount of data or bandwidth required to watch? You can reduce the video quality used by default in the UP Faith & Family app.   To solve this iss...

  • Dre Barnes created an article,

    Reduce buffering while watching via Android TV

    Experience buffering during playback or just wish to not use as much bandwidth while watching on Android TV? You can adjust the resolution. To resolve this issue please follow the steps below: On ...