Monthly subscriptions can be paused for 30 to 60 days at a time. During this time, you will not be charged, but you will also not have access to watch UP Faith & Family.

Please note that you can only pause your subscription if you purchased via our website. Also, it is not possible to pause an annual subscription.

To pause your subscription:

• You will need to go to the Customer Portal
• Enter your email address and select "Continue"
• 
• A one-time password will be sent to your email address. Enter the One-time password into the respected field and select "Login"
• 
• Once in the Customer Portal, click on "Pause Subscription"
• 
• You will then need to select if you wish to pause for 30 days or 60 days. Once you select the option you would like, click "Pause Subscription"
• 

The pause will take effect at the time of your next billing date. You will then be charged at the end of the pause period.

You can un-pause your subscription at any time in the middle of a pause period. If you un-pause your account early, you will be charged on the date you make the adjustment and a new billing cycle will start from that date.