I subscribed on Android TV but cannot access the content
Welcome to UP Faith & Family! If you purchased a subscription via Android TV, the UP Faith & Family app will attempt to log you in using your Google receipt information and connect your purchase to an account on our site. However, in some cases, you may need to manually restore your purchase.
To restore your purchase please follow the steps below:
- Open the UP Faith & Family app
- Select Restore purchase on the main screen
- The UP Faith & Family app will attempt to match your purchase with an account on our site and log you in
In most cases, the UP Faith & Family app will show a success screen allowing you to start watching. However, if you see a message indicating you do not have an active subscription on Google Play and you are certain you created an account via Google, please contact support.
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