You might be having issues because the app is not recognizing that this is not your first time subscribing. You previously had a subscription and free trial through our website. Free trials are only good for the first time you use our service.

In order to re-subscribe, you will need to do so again through our website here: https://my.upfaithandfamily.com/checkout/subscribe/purchase?utm_source=support&utm_medium=email&utm_campaign=expired 

Once you re-subscribe on the website, you will be able to access your subscription through all of our apps.